Get started
Install and connect
Set up Mac Doctor, link your trusted Apple devices, and understand permission prompts before enabling background updates.
Mac DoctorFind an answerMac Doctor Support
Helpful answers for healthier devices.
Clear guidance for Mac Doctor on Mac, iPhone, and iPad—whether you’re reviewing a health check, connecting a device, or helping someone troubleshoot.
A direct support mailbox is being prepared. When reporting an issue, include your app version, device model, and what happened—never passwords, recovery codes, or private keys.
Little Bear’s care desk
Friendly guidance. Technical detail when you need it.Support status Available
Popular topics
Start with what you’re trying to do.
Mac Doctor pairs approachable explanations with the technical details a technician may need.
Device care
Understand a health check
Learn what battery, storage, thermal, network, security, and performance readings mean in practical language.
Remote requests
Stay in control
Review pending requests, choose Allow Once, Always Allow, or Deny, and troubleshoot a device that has gone stale.
Reports
Share useful evidence
Create, review, and export reports that help a technician understand what happened without exposing unrelated files.
Questions and answers
Good things to know.
Is Mac Doctor made by Apple?
No. Mac Doctor is an independent product for understanding and caring for Apple devices. Apple controls operating-system permissions, Sign in with Apple, iCloud, and App Store billing.
Why does a reading say unavailable?
Apple exposes different hardware and system information on different devices. Mac Doctor reports only readings the operating system actually provides and never invents sensor values.
Can another device control my Mac automatically?
No. Remote actions require your explicit permission policy, and Apple continues to control authentication, device trust, screen sharing, and visible session controls.
Where is synchronized device information stored?
Eligible synchronized records use the owner’s private iCloud database. Sensitive local-only details are filtered before a device summary is shared.
Still need a hand?
Direct support is coming soon.
A dedicated support mailbox will be added here before wider testing. Until then, these guides cover setup, permissions, health readings, reports, and remote-request behavior.